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Privacy
& Policy

Privacy & Policy

Your privacy and trust are important to us. This Privacy Policy explains the types of personal information and data (hereinafter “personal data”) that we may collect and hold, how that personal data is used and with whom the personal data is shared. You will find contact information at the end of this Policy if you have any queries or concerns. Happy Mobile (hereinafter “Happy Mobile”, “we”, “us” or “our”) is the Happy Mobile company acting as the data controller in connection with any personal data collected or received by Happy Mobile arising from your use of any Happy Mobile products, services, applications, websites (including any e-commerce stores) and contact centers made available to you. Happy Mobile is responsible for ensuring that the processing of personal data complies with this Policy. Our products and services evolve constantly and we will adjust this privacy policy to accurately describe what personal data we process, how we process it and with whom we are sharing the personal data, as well as if required to comply with changes in applicable laws or for legitimate business purposes. If we make changes to this policy, we will change the last-updated date (see top) and update this page. If we make material changes, we will let you know either by putting a notice on our website or by directly informing you about the changes. Please check from time to time what changes we have made. Please note that other companies in the Happy Mobile are responsible for their respective personal data processing activities in connection with other Happy Mobile products and services. These Happy Mobile companies may have their own privacy policies, which are generally available from the relevant websites for those products and services. Click on the relevant section heading to expand that section:

Personal Data We Collect

  • What personal data does Happy Mobile collect and where does this personal data come from?

  • Happy Mobile may collect personal data about you in several different ways which are explained below. Please take care when submitting personal data to us, particularly when completing free text fields or uploading content, documents and other materials. Some of our services are automated and we may not recognize that you have accidentally provided us with incorrect or sensitive personal data. You can always contact us to correct incorrect data (see section 8 below).

  • A. Personal data that you provide us
    Whenever you interact with Happy Mobile, you may be asked to provide us with personal data relating to you. For example:

  • Some of our applications or services require you to create an account. When creating your account(s), we may ask you to provide a range of personal data, such as your name, date of birth, location, contact details, applicable device ID(s) relating to the devices you are using to access and receive particular applications and services, interests and account and marketing preferences and your current mobile network operator

  • When you purchase, register, send for repair or return one of our products via any one of our authorized channels, we may ask you to provide personal data such as your contact details, applicable device ID s) relating to your particular product(s), delivery date and place of purchase and payment information

  • When you contact our customer service centers for assistance (by any means of communication including written communications or via our website(s), support forums, telephone, email, SMS or our social media channels), we may record customer service calls and keep personal data about the particular communication, where this is permitted by applicable law. The personal data collected may include your name, the product(s) you bought, the reason why you contacted us, applicable device ID(s) relating to your particular product(s) and the advice we gave you so we can track the resolution of any customer service issues and for customer service training purposes

  • When you join and/or participate in one of our loyalty programmes, we may collect personal data relating to your use of the loyalty programme and the rewards you claim

  • When you enter our retail or repair facilities, your image may be recorded by our security cameras

  • When you visit us at a public event, such as a trade show or exhibition or participate in one of our surveys, competitions or prize draws, we may ask for personal data, such as your business card, name, contact details, interests and marketing preferences

  • When you use our applications and services or other platforms, we may receive content that you choose to upload, such as product reviews, comments, photos and forum posts, or details of your interests and preferences that you choose to tell us about when, for example, selecting the services that you wish to receive. Further, use of applications with voice recognition may require us to access certain personal data on your device and also record your voice

  • When you specify interests and preferences during setup of an internet-enabled product or service

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  • B. Personal data we collect when you use our websites, products, services and applications
    In order to improve and provide a better user experience, some of our websites, internet-enabled products and applications and services provide Happy Mobile with personal data about your use of them, including:

  • Details of your usage patterns, content(including any advertisements) that you view and interact with including personal data on the services and applications you are using on-device to personalize services to your specific needs. For example, when you use our websites, we may collect personal data about your visit, such as your browser software, which pages you view and which items you ‘clicked’ on or added to your shopping basket

  • Service, product or server logs which hold technical personal data about your use of our service, product or websites, such as your IP address, device ID(s), domain, device and application settings, errors and hardware activity. We may use your IP address to determine your location/country of origin

  • Device Information such as your device ID(s), including personal data about where your device is physically located. For example, when you are using a geo-location service or application and you have given consent to your location being shared. Your device ID is also collected, when you download a software update

  • With your explicit consent, personal data related to your physical behavior, health and biometric data such as voice authentication data, fingerprint or facial characteristics or features

  • Voice recognition and utterance data when using a voice command application. Such data may be sent to our technology partners

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  • C. Personal data we collect in relation to social networks
    If you use any of our social network features, pages or plug-ins, or you use our products or services that allow interaction with social networks, we may receive personal data relating to such use. For instance:

  • If you log in to one of our websites, applications or services using your social network account, we may receive basic details from your social network profile. The basic details we receive may depend on your social network account privacy settings. Typically; however, they might include your social network ID, name, profile picture, gender and locale. We may also receive additional personal data from your profile if you give us permission to access it

  • If you click on a ‘like’, ‘+1’, ‘tweet’ or similar button on one of our websites or services, we may record the fact that you have done so. In addition, the content that you are viewing may be posted to your social network profile or feed. We may receive personal data about further interactions with this posted content (for example, if your contacts click on a link in the posted content), which we may associate with the details that we store about you

  • If you ‘like’, ‘+1’ or similar one of our pages on a social network site, we may receive personal data about your social network profile, depending on your social network account privacy settings

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  • D. Personal data we collect from other sources
    We may also collect personal data from publicly available sources and third parties, including:

  • When you seek to make a purchase from us, we may carry out credit and financial checks to ensure payment is not made fraudulently and that you have a suitable credit rating

  • If you purchase products or services from a Happy Mobile, mobile network operator or other retailer, we may receive certain information about your purchase from that retailer, such as your IMEI code, contact information and time of purchase

Marketing Communications
& How we change your preferences

  • How does Happy Mobile use your personal data to send you communications and how can you change your marketing preferences?

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  • Marketing communications

  • When you provide us with contact details, such as when you purchase a product, contact our customer support call centers or create an account for one of our services, you may be given the opportunity to opt-in to (or in certain cases where applicable law allows, opt-out of) receiving various newsletters and other communications from Happy Mobile and/or other Happy Mobile companies. These communications may include, for instance, details about the latest Happy Mobile products and services, including upgrades and special offers in which you may be interested. You can change your marketing communication preferences at any time:
    a. If you would like to unsubscribe from an email sent to you, follow the ‘unsubscribe’ link and/or instructions placed (typically) at the bottom of the email. But note that:
    b. If you use more than one email address to shop or contact Happy Mobile, you will need to unsubscribe separately for each email address
    c. This method will only unsubscribe you for emails. You will need to separately unsubscribe for other types of marketing communications you receive
    d. If you have registered with any applications and services provided by Happy Mobile and have your own account, you may log in and amend your marketing communication preferences in the account settings page or area
    e. For managing other types of communication, such as push-notifications in apps, please go the app specific settings to make the changes

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  • Customer profiles

  • As described above, we may create user group profiles or segment data to better understand our customers and to otherwise create anonymous, aggregated statistics about the use of our websites, products, services and loyalty programmes. This processing is based on our legitimate interest to understand our customers better and to provide you with products and services that are better suited to your needs. We may also link or combine personal data to provide you with better personalized services, content, marketing and adverts. When we use customer profiles for direct marketing purposes, you have the right to object to this kind of personal data processing at any time you wish to do so.

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  • Important information and service messages

  • Occasionally, we may send you important information (including via text message, push notifications, email) regarding essential software updates, changes to applicable terms and conditions and/or other communications or notifications as may be required to fulfil our legal and contractual obligations to provide warranty or after sales repair services. These important product and/or service communications are not affected by your marketing communication preferences.

Security of your Personal Data

  • How does Happy Mobile protect your personal data and what can you do to protect yourself?

  • What we do to protect your personal data
    While Happy Mobile can’t guarantee that unauthorized access will never occur, rest assured that Happy Mobile takes great care in maintaining the security of your personal data to prevent unauthorized access to it, through the use of appropriate technology and internal procedures. We take a number of steps to protect your personal data from unauthorized access, use or alteration and unlawful destruction and disclosure, including where appropriate:

  • Using Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive personal data, such as credit card details (SSL encryption is designed to make the data unreadable by anyone but us)

  • Limiting access to the personal data we collect about you (for instance, only those of our personnel who need your personal data to carry out our business activities are allowed access)

  • Putting in place physical, electronic and procedural safeguards in line with industry standards

  • What you should do to protect your personal data
    As general best practice on the internet, it is recommended that individuals take great care with user accounts, and follow some basic rules:

  • Do not use trivial passwords (such as single dictionary words)

  • Do not use the same password for multiple accounts

  • Do use very long passwords (at least 10 characters, but preferably much longer)

  • Do use passwords which contain a combination of upper and lower case letters, numbers and special characters e.g. $%^& etc.

  • Do keep passwords securely (never written down, or shared with anyone) and changed periodically

Access to your Personal Data & Your Rights

  • How can you access your personal data and what are your rights?

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  • You have a right to access personal data we hold about you. If you think your personal data is inaccurate or incomplete, you have the right to request us to correct or delete it. You may also request us to update or change personal data at any time. You have a right to object to certain types of processing, such as marketing. You also have a right to data portability, i.e. the right to receive your personal data in a structured, commonly used machine-readable format and transmit your personal data to another data controller. Please understand that if you request us to remove your personal data, you may not be able to use all of our products and services. Certain personal data is strictly necessary in order for us to fulfil the purposes described in this Privacy Policy. Happy Mobile may also be required to retain some personal data by applicable laws, in which case you may not be entitled to remove it. You can exercise these rights by contacting us using the details given in section 8 Contact Us below. You may be asked to provide some proof of identification so that we can verify that it is you making the request. Subject to applicable law, we reserve the right to charge a fee (subject to any cap on fees as required by applicable law) for inspection of your personal data held by us. If you think Happy Mobile is not handling your personal data appropriately, you have the right to file a complaint to your national or any other data protection authority.

Personal Data
Marketing Communications
Access to your Personal Data
Security of your Personal Data
Contact Us
Contact Us

How can you contact Happy Mobile about your personal data?

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If you need further assistance or would like to make a comment, please Contact Us online.

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