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Shipping
& Returns

Shipping Policy

  • We offer standard shipping for all orders made in Happy Mobile

  • Orders are shipped on business days only (Monday-Friday, excluding Malaysia National holidays).

  • For in-stock items, depending on the shipping method you select, your order should be processed and ship within 3 - 7 working days after order verification and credit approval.

  • We use flat-rate shipping of RM 12.00 for orders below RM 300. Despite the number of shipments you receive, you will never be charged more than the amount stated on your order confirmation.

  • Free shipping is provided if the order (after discount, if applicable) is RM 300 and above

  • Orders will be processed and shipped once credit card authorization is received. 

  • International: We do not ship items purchased from this website to any other destination outside of Malaysia.

  • Note that during festive periods, please allow more time for delivery. We do apologize for the inconvenience caused.

Return & Exchange
Policy

  • Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • To complete your return, we require a receipt or proof of purchase.Please do not send your purchase back to the manufacturer.There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at happymobile98@gmail.com and send your item to: LOT 12.01 MENARA MAXISEGAR LEVEL 12, JALAN PANDAN INDAH 4/2 55100 Kuala Lumpur, Malaysia

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

  • If you are shipping an item over RM50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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